EchoviaEnterprise Review Intelligence and Analytics
A unified platform for advanced sentiment analysis, response management, and reputation monitoring at scale.
Core Platform Capabilities
Reply Generation
AI that adapts to your past responses to maintain a consistent brand voice. Select your tone or review suggested replies before publishing.
Sarah M.
"Marcus was incredible, the truffle risotto was divine..."
Multi-Platform Sync
All customer reviews unified in a single feed and synchronised in near real time.
Sentiment Scores
Each review is analysed across multiple service and experience categories.
Staff Leaderboard
Track individual recognition and recurring service issues across teams.
Smart Alerts
Automated alerts and scheduled summaries for critical feedback and emerging trends.
1-star review from James T. requires immediate attention
12 new reviews · NPS up 3 points vs last week
Excel export with trends, NPS, and staff scores ready
From Feedback to Action
How Echovia Drives Operational Improvement
Connect & Import
Seamlessly connect to Google, TripAdvisor, and other platforms to centralise every review in one place.
Connect & Import
Seamlessly connect to Google, TripAdvisor, and other platforms to centralise every review in one place.
Integrate with your platforms
Connect seamlessly and pull in every review automatically.
Generate Replies
Create AI-assisted replies in your brand's voice, learned from past responses and reviewed before publishing.
Generate Replies
Create AI-assisted replies in your brand's voice, learned from past responses and reviewed before publishing.
"Absolutely wonderful experience! Marcus was an exceptional server, attentive without being intrusive. The truffle risotto was divine and the wine pairing he suggested was spot on. Only minor note: it was a bit noisy on the Friday evening."
Manage Tickets
Escalate critical reviews into actionable tickets with automated reminders and AI-assisted triage.
Manage Tickets
Escalate critical reviews into actionable tickets with automated reminders and AI-assisted triage.
Kanban Board
Open
3Feedback from Sarah at Waterfront Branch
Gnocchi Quality Complaint
Cold Food at Mall Location
Pending
2Noise complaint — Friday jazz night
Bathroom Water Outage
Replied
4Feedback from Emily at Downtown
Review: James at Waterfront
Waitress Rudeness Report
Pest Issue at Mall Location
Closed
12Feedback from Tom at Downtown
Group Booking Noise Issue
Slow service — training done
Track & Improve
Monitor trends, benchmark staff performance, and receive regular performance reports.
Track & Improve
Monitor trends, benchmark staff performance, and receive regular performance reports.
Structured Insight From Every Review
“Absolutely fantastic experience! Marcus was incredibly attentive and the wagyu steak was cooked to perfection. The ambience was romantic and the wine selection impressed us.”
“Great atmosphere and the burger was delicious. Service was a bit slow during peak hours but Thandi handled our table well despite being busy.”
“Food was cold when it arrived and the pasta was overcooked. Very disappointed with this visit. The only saving grace was our waiter Daniel who tried to help.”
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Built for hospitality teams
Faster Response Time
Sentiment Categories
Setup Time
Platforms Integrated
Common Questions
Everything you need to know before you start.
See What Your Reviews Are Really Telling You
Book a demo to see how Echovia analyses customer feedback and surfaces staff mentions, sentiment patterns, and operational insights.
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